Getting Help

We are committed to your success!
Our commitment to your success demands we be here for you when you need help. It's the most important part of our job.
We want to resolve your IT issues as fast as possible and  put you back in business.  

What can we help with?
We provide a wide variety of support services - from long term managed service agreements to one time carry in repair.   Our support professional maintain certifications in a full assortment of industry specialties.   Discovery is  a warranty service provider for many manufacturers.

On Site Assistance

Emergency - rush on site assistance is available:
Sometimes bad things just happen - and they can be expensive.  We want to help anyway we can so call us and lets see what we can do.
 
Managed Services:
Our flat-rate IT Support Service reduces your costs, increase your profits and mitigate your business risks. Wwe partner with you as your Virtual CIO and IT Department, allowing you to focus on running your business, not your technology. Our relationship begins with evaluating your current state of technology, including infrastructure, hardware and line-of-business applications and Vendors. We work with you to identify your critical business processes, pain points and vulnerabilities, and perform a threat analysis to determine your business risks. Completing this process allows us to design a Technology Plan that aligns with your long-term business goals. We become an extension of your business, and true Partner.

 Because our Service Plan is based on a flat monthly fee allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime – as a true Partner should.

Warranty Service

Help with Warranty Service:
Discovery is authorized for warranty service with many manufacturers and for others we assist you thru the warranty service process. 

Checking warranty coverage:
If your equipment was purchased through Discovery - then just call us and we will help determine if it is covered and on what conditions.    You can also check the manufacturer website :s ou can check your with the following manufacturers

Links for checking coverage for popular manufacturer products:

 
http://support.lenovo.com/en_US/product-service/warranty-status/default.page
For Warranty Support and all Service - Call Us - 1-800-972-4426


http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=us&lc=en
For Warranty support - 1-800-474-6836
For HP Tech Support - 1-800-888-0261
For Business Products - 1-800-334-5144

http://support.dell.com/support/topics/global.aspx/support/my_systems_info/details?c=us&cs=19&l=en&s=dhs&dgc=ST&cid=68494&lid=1724550

For Warranty Support - 1-800-821-2797

Discovery is authorized for warranty service with many manufacturers and for others we assist you thru the warranty service process. 

Carry In Repair

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